Privacy policy
Hayaan Market is an online store for electronics and home goods, serving customers across Somalia. This page explains, in plain language, what we collect and why. Questions? Email or WhatsApp us any time.
What we collect
Account details you give us: your name, email address, and (optionally) a phone number and saved delivery address, when you create an account.
Order details: the items you buy, the delivery name, address, and phone number you enter at checkout. This applies whether you check out with an account or as a guest — guest orders keep the same delivery details but are not linked to an account profile.
Basic usage data: we use Google Analytics 4 to understand which pages and products are useful. It sees pages and events, not your name or address.
How your details are used
To fulfil and deliver your order — the delivery contact and address you provide are what our team and couriers work from.
To reach you about your order: confirmation, delivery coordination, and any problems with stock or payment. For guest orders, the phone number you provide is the contact channel.
Payments are processed by Sifalo Pay (mobile money and cards). Your card or wallet credentials are handled on Sifalo Pay's own secure checkout — Hayaan's servers store the payment status and a transaction reference, never your card details.
Support: when you contact us by email or WhatsApp, we use the details you share to help you.
What we don't do
We don't sell or rent your personal details, and we don't run advertising networks that follow you around the web.
We don't send marketing email unless you subscribed through the newsletter box — and every list we keep exists to tell you about real products and offers.
Where data lives and who can see it
Store data (accounts, orders, products) is hosted on Supabase, a managed cloud database service. Access is limited to the Hayaan team, and account passwords are stored only as secure hashes.
Order records are kept because a shop needs its books — deliveries, payments, and refunds all have to line up.
Your choices and how to reach us
You can review and update your saved details any time in the account area after signing in.
Want your details removed or corrected? Email us and we will sort it out. We may keep the order records that accounting rules require.
Contact: email below, or the WhatsApp link in the footer.